Shipping & Returns

Return & Exchange Policy

15-Day Customer Satisfaction Return Policy

At Cyber Street Sales, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your product, we offer a hassle-free 15-day return policy.

Here’s how it works:

Return Period: You have 15 days from the date of receipt of your purchase to return any product for a full refund or exchange.
Eligibility: To qualify for a return, the item must be unused, in its original condition, and in the original packaging (if applicable). Proof of purchase (receipt or order confirmation) is required.
Eligible for a full refund plus return shipping (if applicable):1) The product was lost in transit and never arrived. 2) The product was shipped but arrives damaged. 3)The wrong product was shipped, this may be the completely wrong product or the wrong variant such as incorrect color or size. 4) The product is defective and either doesn’t work or doesn’t work as advertised.
Return Process: To initiate a return, please contact our customer service team below this page. Our team will provide you with return instructions and any necessary shipping labels.
Refund or Exchange: Upon receiving the returned item, we will promptly process your refund to the original payment method or offer you an exchange, depending on your preference and stock availability.
Non-Returnable Items: Some items may be non-returnable due to hygiene or safety regulations (such as personal care products, intimate apparel, etc.). These will be clearly marked on the product page.
Shipping Costs: If the return is due to a defective or incorrect item, we will cover the return shipping costs. Otherwise, the customer will be responsible for return shipping within the 15-Day Customer Satisfaction Return Policy.

Your satisfaction is our priority, and we want you to feel confident in your purchase. If you have any questions, don't hesitate to reach out to our customer support team for assistance.

Thank you for shopping with Cyber Street Sales!

Shipping Policy

Thank you for shopping with us! We want your experience to be as smooth and enjoyable as possible, and we strive to get your order to you quickly and safely. Below is our shipping policy to keep you informed about how we process and ship your orders. We only ship free to the United States. Please inquire for shipping rates outside of the U.S.

Processing Time:

All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the next business day.
You will receive an email confirmation once your order has been processed and shipped.

Shipping Methods & Delivery Times:

We offer several shipping options to meet your needs:
- Standard Shipping- See product details for delivery times.
Please note that delivery times may vary depending on the shipping address, and delays can occur due to factors beyond our control, such as weather conditions or carrier issues.

Shipping Rates:

Shipping costs are calculated at checkout based on the weight and size of your order, as well as the delivery location.
We offer free standard shipping on most orders See product details for shipping cost.

Shipping Restrictions:

We are unable to ship to P.O. boxes, APO/FPO addresses, or some remote locations.
Some products may be restricted from shipping to certain regions or countries due to legal restrictions or other factors.

Lost or Damaged Shipments:

If your order is lost or damaged during shipping, please contact us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue.
Please retain the original packaging and any damaged items for inspection by the carrier.

Address Accuracy:

Please ensure that the shipping address you provide is correct. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details.
If you notice an error in your shipping address, please contact us immediately, and we will do our best to update it before your order ships.

Contact Us: If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer support team on the website.

Thank you for choosing [Your Store Name]! We look forward to serving you.